Privacy policy
Privacy Policy & Cookies Policy
Privacy Policy
Last updated: 26.05.2026
This Privacy Policy explains how RCLIN Swiss SA, Rue du Lac 10, 1815 Montreux, Switzerland (“DR PRUSS”, “we”, “us”, “our”) collects and uses personal data when you visit our website, create an account, place an order, subscribe to a product, subscribe to communications, contact us, report a product issue, submit a review or otherwise interact with us.
1. Controller
RCLIN Swiss SA
Rue du Lac 10
1815 Montreux
Switzerland
Email: drpruss@drpruss.com
Company registration no.: CHE-165.365.364
VAT no.: CHE-165.365.364 TVA
EU/EEA data-protection representative: RCLIN Holding Limited, Hawaii Nicosia Tower, Floor 8, Office 806-807, Themistokli Dervi 41, 1066 Nicosia, Cyprus, drpruss@drpruss.com.
UK data-protection representative: RCLIN UK Limited, 1st Floor Arthur Stanley House, 40-50 Tottenham Street, W1T 4RN London, United Kingdom, uk@rclin.com.
2. Data we collect
We may collect:
· contact and identification data, such as name, email, telephone number, billing address and delivery address;
· account data, such as login details, preferences and order history;
· transaction data, such as products purchased, payment status, refunds, returns and subscription status;
· communications, such as enquiries, customer-service requests, reviews and product issue reports;
· marketing and preference data, such as newsletter subscriptions, consent records and communication preferences;
· technical and usage data, such as IP address, browser type, device information, pages visited, referral source and cookie-related information;
· fraud-prevention and compliance data where needed to verify transactions, prevent misuse, comply with legal obligations or defend claims.
This website is intended for adults. We do not direct this website to children and do not knowingly collect personal data from children.
3. How we use data
We use personal data to:
· operate the website and customer accounts;
· process, deliver and manage orders;
· manage subscriptions, payments, refunds and returns;
· provide customer service;
· handle product complaints, quality issues and adverse-reaction reports;
· manage reviews and other user submissions;
· send service communications;
· send marketing communications where permitted or with consent;
· personalize website content and communications;
· maintain security, prevent fraud and protect our rights;
· comply with legal, regulatory, tax, accounting, customs, consumer-protection and product-safety obligations.
If you submit a review or other public-facing content, that content and the information you choose to provide may be displayed publicly.
4. Legal bases
Where required by law, we process personal data on one or more of the following legal bases:
· performance of a contract or steps taken before entering into a contract;
· compliance with legal obligations;
· legitimate interests, including operating and improving our business, securing the website, preventing fraud and managing customer relationships;
· consent, where required, including for certain cookies and certain marketing activities.
You may withdraw consent at any time where processing is based on consent.
5. Sharing
We may share personal data with:
· Shopify and other ecommerce, hosting and website providers;
· payment providers;
· subscription, CRM, email, analytics and customer-support providers;
· logistics, warehousing, delivery and returns partners;
· professional advisers, insurers and auditors;
· authorities, regulators, courts or law enforcement where required.
Service providers acting on our behalf must process personal data only on our instructions and with appropriate safeguards.
Advertising and analytics partners. We use third-party advertising, analytics and remarketing services, including Meta (Facebook and Instagram), Google (including Google Ads and Google Analytics), and Shopify’s own advertising and analytics features. These services may set cookies, pixels or similar identifiers on your device and receive information about your interactions with our website, including pages viewed, products viewed or purchased, and device identifiers. They may use this information to measure campaign performance, deliver personalised advertising on their platforms and other websites, and build audiences for targeted advertising. Depending on your location, this activity may be considered a “sale” or “share” of personal data, or “targeted advertising”, under certain privacy laws. Where required by law, we rely on your consent, managed through our cookie banner, for these activities. You may change or withdraw your cookie consent by clearing this website’s cookies in your browser or device settings and revisiting the website, or by using any cookie controls made available on the website. You may also opt out directly with these providers using the controls offered on their platforms.
6. International transfers
We may transfer personal data outside your country of residence, including outside Switzerland, the UK and the EEA — in particular to Canada (where Shopify is headquartered) and the United States (where some of our service providers process data).
Where required, we rely on lawful transfer mechanisms, including:
· the European Commission's adequacy decisions where they apply (for example, the EU–US Data Privacy Framework for certified US recipients);
· the EU Standard Contractual Clauses for transfers from the EEA;
· the UK International Data Transfer Addendum or the UK International Data Transfer Agreement for transfers from the UK;
· the Swiss-recognised version of the Standard Contractual Clauses for transfers from Switzerland.
You may contact us to request further information about the safeguards in place.
7. Retention
We keep personal data only for as long as necessary for the purposes described in this Policy, including for contractual, tax, accounting, legal, regulatory, dispute-resolution and record-keeping purposes.
8. Required data
Certain personal data is necessary for us to perform our contract with you or provide requested services. If you do not provide that data, we may be unable to process your order, manage your subscription or provide the relevant service.
9. Your rights
Subject to applicable law, you may have rights to access, correct, delete, restrict or object to certain processing, receive your data in portable form where applicable, withdraw consent, and opt out of direct marketing.
To exercise your rights, contact drpruss@drpruss.com. You may also lodge a complaint with the competent data-protection authority.
If you are resident in Switzerland, you also have rights under the Swiss Federal Act on Data Protection, including rights of access and correction, and you may contact the Swiss Federal Data Protection and Information Commissioner where applicable.
10. Automated decision-making
We do not make solely automated decisions that produce legal or similarly significant effects on individuals, unless permitted by applicable law.
11. Cookies
We use cookies and similar technologies. Please see our Cookies Policy below.
12. Marketing
You can unsubscribe from marketing at any time using the unsubscribe link in our emails or by contacting us.
13. Security
We use reasonable technical and organizational measures to protect personal data. No system is completely secure.
14. Changes
We may update this Privacy Policy from time to time. The latest version will always be published on this website with the updated date.
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Cookies Policy
Last updated: 26.05.2026
This Cookies Policy explains how DR PRUSS uses cookies and similar technologies on this website.
1. What are cookies?
Cookies are small text files placed on your device when you visit a website. We may also use similar technologies such as pixels, tags, SDKs and local storage.
2. Why we use them
We use cookies and similar technologies to:
· make the website function properly;
· keep the website secure;
· remember your preferences;
· measure traffic and performance;
· understand how visitors use the website;
· improve the website and customer experience;
· support marketing and remarketing where permitted.
3. Categories
Required cookies
Required for core website functions, including shopping bag, checkout, security, fraud prevention, payment, delivery and account functionality.
Personalization cookies
Remember choices such as language, location and preferences.
Analytics cookies
Help us understand website use and performance.
Marketing cookies
May be used to deliver relevant marketing and measure campaign effectiveness.
4. Consent and preferences
Where required by law, we use non-essential cookies only with your consent. You can accept, reject or manage non-essential cookies through our cookie banner when you first visit our site. You can manage your cookie preferences at any time through your browser settings or our cookie banner, although some parts of the website may not function properly.
5. Detailed cookie information
Detailed information about the cookies and similar technologies used on this website, including provider, purpose and duration, is available through our cookie banner.
6. Third-party technologies
Some cookies and similar technologies on this website are placed by third parties that provide analytics, advertising, payment, social-media or related services in connection with this website. These currently include Meta, Google, and Shopify’s analytics and advertising features. These third parties may combine information collected through our website with data they hold from your interactions with other websites and services for analytics, personalisation, audience building and advertising measurement.
Where required by law, these technologies are loaded only with your consent given through our cookie banner. You may change or withdraw your cookie consent as described in the “Consent and preferences” section above.
7. More information
For more information about how we use personal data, please see our Privacy Policy above.