Cancellation policy

Purchase Options Cancellation Policy
Last updated: 26.05.2026

This policy explains how to cancel or change subscription purchases on our website.

We currently offer subscriptions. Pre-orders and try-before-you-buy purchases are not available.

Subscriptions

When you purchase on a subscription basis, you receive repeat deliveries every 2 months. Your payment method is stored securely and charged automatically on your scheduled billing date before each shipment.

Billing frequency: every 2 months from your initial purchase.

Cancellation, skipping or changing a shipment: you can cancel, skip or change your next scheduled shipment through your online account or by contacting us, provided you do so at least 2 days before the next billing date. Requests submitted after billing has been processed for the next cycle will take effect from the following cycle, unless applicable law requires otherwise.

How to cancel or change: manage your subscription through your online account using the link in your order confirmation emails, or contact us at drpruss@drpruss.com.

Failed payments: if a payment attempt fails, we may retry payment, request updated payment details, skip the shipment, suspend the subscription or cancel it.

Changes to your subscription: we may make reasonable changes to subscription pricing, shipment dates or product availability, and will notify you in advance where required by law.

Returns and refunds: the 14-day return policy and any statutory withdrawal rights described in our Shipping, Delivery & Returns page apply to subscription shipments in the same way as one-off orders. Statutory rights are unaffected.

For full subscription terms, see the Subscriptions section of our Terms & Conditions.

Nothing in this policy limits your statutory rights as a consumer.